Online Training: Dealing with Attacks (Part 2)

11/23/2020 booking open | 5.00 pm - 8.00 pm | online (ZOOM) | 15 people max. | fee: EUR 30,-


In our everyday professional life we are often confronted with (supposed) attacks. In part 2 of the workshop with Sonja Pichler we learn how to react to attacks in telephone and online communication.

Attacks in communication via phone and internet

Identify conversational patterns and skilfully counter attacks

This traning is offered online only (via ZOOM). The lecturer is going to give you some inputs, but the emphasis of this workshop is put on practicing the presented communication tools. The focus of this exercises lies on (interpreted) attacks via e-mail, in videochat sessions or via phone. In order to optimize the acquisition of knowledge, some realistic examples are presented to reflect about together.


Topics discussed and competences to be acquired

3. Tools for differentiating between genuine and self-imagined/interpreted "poignant statements/attacks" and the accompanying cooperative/calm conduct of conversation.

  • Take real attacks seriously - do not create your own attack surface. Absorb objections well and thereby dissolve resistance.
  • The supreme discipline: cooperation and demarcation.
  • Practice with real typical statements.

About the lecturer/coach

Sonja Pichler is social economist (Mag.rer.soc.oec) and coach at kl−consulting | coaching | training e.U. For many years, she worked as a manager in a corporate environment, with her main focus on sales. Now, she is sharing her experience and expertise as a systemic, solution-oriented coach, consultant for excellence in conversations as well as conflict and leadership training with her clients.

Basic workshop data






23 November 2020
5.00 pm until 8.00 pm

online (ZOOM)
8 min., 15 max.

EUR 30,- for members
EUR 60,- for externals

via bank transfer
14 days prior (e-mail)

*NOTE: Please select the payment method "bank transfer" during the registration process. After your binding registration we will book a place at this event for you. In time before the event we will send you the invoice by e-mail. If the bank transfer is not made in time, we have no other choice than to cancel your reservation. Your registration status can - with a little delay - be checked in our club lounge. The event will only take place if the minimum number of participants is reached.

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Please pay particular attention to our event rules, our payment and cancellation conditions.